Terms & Conditions
Effective Date: 28 April 2025
By accessing or using the website www.cosy-dreams.com (the “Website”), you confirm that you have read and agreed to the following terms and conditions. If you do not agree to these Terms and Conditions, you must not use our Website.
1. Definitions
"We," "Us," "Our" refers to Cosy Dreams Sleep Consultancy.
"Client," "You," "Your" refers to any user of the Website and/or purchaser of services.
"Consultation" or "Programme" refers to any sleep support package, 1:1 consultation, or home visit service offered by Cosy Dreams Sleep Consultancy.
2. Booking and Payment
2.1 Full payment is required at the time of booking to secure your Consultation. No services will be provided until full payment has been received.
2.2 Payment must be made via the method(s) specified on the Website or as otherwise agreed in writing.
3. Refunds and Cancellations
3.1 By purchasing a Consultation, you agree to the refund policy outlined below:
Cancellation with less than 24 hours’ notice: No refund will be issued.
Cancellation between 24–48 hours’ notice: 50% refund of the full fee.
Cancellation with more than 48 hours’ notice: Full refund.
3.2 In exceptional circumstances (e.g., medical emergencies), and solely at our discretion, we may offer to reschedule your Consultation once within 7 days of the original appointment.
3.3 We reserve the right to cancel any Consultation due to unforeseen personal circumstances. In this event, you will be offered either a full refund or a rescheduled appointment at your convenience.
4. Use of Website Content and Programme Confidentiality
4.1 All content on the Website, including text, images, graphics, logos, videos, and written guides, is the intellectual property of Cosy Dreams Sleep Consultancy or our licensors.
4.2 You may not reproduce, republish, transmit, or distribute any material from the Website for commercial purposes without written permission.
4.3 Programmes, plans, and any documentation or information shared with you during consultations are for your personal use only. Sharing, distributing, or publishing any materials without explicit prior written consent is prohibited.
4.4 Breach of this confidentiality clause may result in service termination, legal action, and a claim for damages.
5. Disclaimer: Not Medical Advice
5.1 All advice provided by Cosy Dreams Sleep Consultancy is based on professional sleep consulting experience and intended for educational purposes only. It is not a substitute for medical advice.
5.2 We are not medical practitioners. You must consult your doctor or healthcare provider if you have concerns regarding your child’s sleep or health.
5.3 No guarantees are made regarding specific outcomes. You acknowledge that results vary depending on individual circumstances, consistency of implementation, and your child’s developmental stage.
6. Client Responsibilities and Acknowledgements
By engaging with our services, you confirm that:
6.1 You are the parent or legal guardian of the child and authorised to seek support on their behalf.
6.2 Your child is in good physical and mental health and not under medical treatment for sleep issues unless clearance from a medical professional has been obtained.
6.3 You and any involved caregivers are in a suitable state to implement the Programme.
6.4 You will notify us immediately of any changes to your child's health.
6.5 Our services are advisory only. You remain fully responsible for your child’s health and welfare.
6.6 We reserve the right to terminate services if safeguarding concerns or inappropriate behaviour arise.
6.7 We have a legal duty to report any suspicions of abuse or neglect to the appropriate authorities.
7. Age and Service Limitations
7.1 Our services are tailored to specific age ranges. If the child's age falls outside the intended range without prior disclosure, we reserve the right to cancel the service and refund your payment.
8. Communication and Availability
8.1 We strive to respond to client enquiries during working hours. Please allow up to 24 hours for responses.
8.2 Communication methods and timeframes will be clarified at the start of each service.
9. Travel Policy (Home Consultations)
9.1 Our services are primarily offered online.
9.2 In-person consultations are only available by special arrangement and for clients located within approximately 30 km of Basel, Switzerland.
9.3 Additional travel charges may apply depending on distance and time requirements. These will be discussed and agreed upon prior to confirming any in-person visit.
9.4 We reserve the right to decline in-person consultations based on availability and personal discretion.
10. Behaviour and Termination of Services
10.1 We maintain a zero-tolerance policy towards abusive or inappropriate behaviour.
10.2 Services may be terminated immediately if a client breaches these Terms and Conditions. No refund will be issued in such cases.
11. Changes to These Terms
11.1 We reserve the right to amend these Terms at any time without prior notice. Updates will be posted on the Website and are effective immediately.
12. Liability Limitation
12.1 To the fullest extent permitted by Swiss law, Cosy Dreams Sleep Consultancy excludes all liability for direct, indirect, or consequential loss arising from the use of the Website or our services.
12.2 We do not guarantee uninterrupted or error-free access to the Website.
13. Governing Law and Jurisdiction
13.1 These Terms and Conditions are governed by and construed in accordance with Swiss law.
13.2 Any disputes shall be subject to the exclusive jurisdiction of the Swiss courts.
14. Force Majeure
14.1 Neither party shall be liable for any delay or failure in performing obligations if such delay is due to events beyond reasonable control, including but not limited to natural disasters, pandemics, government restrictions, war, or technical failures.
15. Contact Us
If you have any questions regarding these Terms, please contact us:
Cosy Dreams Sleep Consultancy
Email: info@cosy-dreams.com
Website: www.cosy-dreams.com