Privacy Policy

 

Effective date: 28 April 2025
Last updated: 28 April 2025

This Privacy Policy applies between you, the User of this Website, and Cosy Dreams Sleep Consultant, the owner and provider of this Website. At Cosy Dreams Sleep Consultant, we take the privacy of your data — including any information you provide about your child — extremely seriously.

Please read this Privacy Policy carefully. It should be read alongside, and in addition to, our Terms & Conditions, available on our Website.

We are registered with the Commission Nationale de l'Informatique et des Libertés (CNIL), the French data protection authority.

1. Definitions and Interpretation

In this policy:

  • “Data” means all personal data as defined in the EU General Data Protection Regulation ("GDPR") and the French Data Protection Act (Loi Informatique et Libertés).

  • “User” or “you” means any third party accessing the Website who is not employed by Cosy Dreams Sleep Consultant and acting in the course of their employment.

  • “Website” means www.cosy-dreams.com (or the applicable domain name) and any associated subdomains.

Unless the context requires otherwise:

  • Singular includes plural and vice versa.

  • References to statutes include any updates or amendments.

  • Headings are for convenience only and do not affect interpretation.

2. Who We Are

Cosy Dreams Sleep Consultant is a sleep consultancy service based in France.
For the purposes of data protection law, we are the Data Controller. This means we determine how your personal data (and your child’s data) is collected, used, and processed.

3. Scope of this Privacy Policy

This policy covers personal data collected by:

  • Our Website

  • Email, telephone, contact forms, and messaging services

  • Any direct provision of services by Cosy Dreams Sleep Consultant

It does not apply to external websites accessed via links from our Website, including social media platforms. Please review the privacy policies of those platforms separately.

4. What Data We Collect

We may collect and process the following types of personal data:

Personal Information:

  • Full name

  • Email address

  • Phone number

  • Home address (where necessary for services)

  • Gender

  • Postal code and demographic preferences

Child’s Information:

  • Child’s name or initials

  • Age or date of birth

  • Sleep patterns and routines

  • Health and development information (where disclosed)

Technical Information:

  • IP address

  • Browser type and version

  • Operating system

  • Website usage data (automatically collected)

Marketing Preferences:

  • Communication and subscription preferences

5. How We Collect Data

Data may be collected through:

5.1 Provided by You

  • Submitting forms on our Website

  • Emails, phone calls, or direct consultations

  • Booking services

  • Submitting feedback or reviews

5.2 Collected Automatically

  • Through Website usage (cookies, analytics tools)

5.3 Received from Third Parties

  • Advertising services (e.g., Google Ads, if applicable)

  • Referral partners (with your consent)

6. Legal Basis for Processing

Under GDPR, our legal bases include:

  • Consent: When you have given explicit permission.

  • Contractual necessity: To fulfill our services.

  • Legitimate interest: To operate our business without overriding your rights.

  • Legal obligation: To comply with the law.

7. How We Use Your Data

We may use your data to:

  • Deliver sleep consultancy services

  • Respond to your inquiries

  • Personalise advice for your child

  • Manage bookings and payments

  • Improve our Website and services

  • Send marketing communications (only with your consent)

We do not sell or rent your data to third parties.

8. Marketing Communications

If you consent, we may send updates about services, resources, and news.
You can opt out at any time via:

  • The "unsubscribe" link in our emails

  • Direct email to: support@cosydreamssleepconsultant.com

9. Data Retention

We retain personal data only as long as necessary to:

  • Provide our services

  • Fulfill legal and regulatory obligations

Please note: Some backup data may persist after deletion requests for compliance reasons.

10. Data Security

We implement robust security measures, including:

  • Encrypted communications

  • Password-protected storage

  • Restricted staff access

In the event of a data breach, we will notify you and the relevant French authorities (CNIL) where legally required.

11. Your Rights

Under GDPR, you have the right to:

  • Access your data

  • Correct inaccurate or incomplete data

  • Request data deletion ("right to be forgotten")

  • Restrict or object to processing

  • Data portability

To exercise these rights, contact: support@cosydreamssleepconsultant.com.

If you are dissatisfied with our handling, you may contact the CNIL:

12. Children’s Data

We collect children’s information only with the explicit consent of a parent or legal guardian, solely for the purpose of providing sleep consultancy services.
Children's data is treated with heightened care and is never used for marketing.

13. Cookies and Analytics

We use cookies to:

  • Understand Website usage patterns

  • Improve your user experience

  • Support marketing (e.g., Google Ads, if applicable)

You can manage your cookie preferences through your browser settings.
More details are available in our [Cookies Policy].

14. Sharing Your Data

We may share data:

  • With trusted service providers (e.g., payment platforms)

  • With regulators or authorities if legally required

  • With potential buyers, if our business is sold (subject to strict confidentiality)

15. Changes to this Policy

We may update this Privacy Policy from time to time.
Changes will be posted here, and if substantial, communicated by email where appropriate.
Please review this page periodically.

16. Governing Law

This Privacy Policy is governed by French law.
Any disputes will be subject to the jurisdiction of the French courts.

17. Contact Us

If you have any questions or concerns about your data, please contact us at:
📩 info@cosy-dreams.com

If unresolved, you may contact the CNIL: